Al Falah New Enterprises
Location: Al Wadi Al Kabeer, Muttrah, 133
Email: info@newfalah.com
Phone: +968 99029193
1. Introduction
At Al Falah New Enterprises, we value our customers and strive to provide the best products and services. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed. By purchasing from our website, you agree to the terms stated in this policy.

2. Order Cancellation
Orders that you submit online are processed immediately and may not be cancelled.

3. Refunds
Refund requests must be submitted within 7 days of receiving the product.
Refunds will only be processed if the product is returned in its original condition, unused, and with all original packaging.
Certain products or services (e.g., customized items) may not be eligible for a refund.

4. Refund Process
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed within 7-10 business days using the original payment method.
Shipping costs are non-refundable, except in cases of defective or damaged products.

5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at info@newfalah.com or +968 99029193.
We may request photo evidence of the defect/damage before issuing a replacement or refund.
Replacement products will be shipped at no additional cost to you.

6. Contact Us
For any questions or concerns regarding refunds or cancellations, you can reach us via:
Email: info@newfalah.com
Phone: +968 99029193

7. Changes to This Policy
Al Falah New Enterprises reserves the right to update this Refund & Cancellation Policy at any time. Any changes will be posted on this page, and the revised policy will apply to all future transactions.